Frequently Asked Questions
Have you got a question that you can't find an answer to elsewhere on our site? If so, check out our frequently asked questions (FAQs) below. Alternatively, contact your local Suzuki Marine dealer.
Suzuki Marine's outboards feature some of Suzuki’s best and most advanced technologies, synonymous with Japanese engineering, that have been developed to deliver better acceleration, better fuel efficiency and better value.
Our offset driveshaft allows you to run a larger diameter propeller at a higher pitch, ensuring better acceleration at any RPM.
Our Lean Burn Control System fuel technology delivers better fuel efficiency, using superior technology to predict fuel needs according to operating conditions, making our 4-stroke outboards even more economical.
The use of maintenance-free timing chains means lower servicing costs. Combined with the lower fuel consumption and better acceleration, these features offer better value to you throughout the lifetime of the engine.
We have a comprehensive network of Suzuki dealers across Australia and New Zealand who are equipped to sell you any Suzuki outboard and provide expert advice in an area convenient to you. More importantly, their local knowledge can assist you in finding the right kind of equipment for boating in your area. Use the Find a Dealer search to locate a Suzuki dealer near you.
The Haines Group have been the exclusive distributors of Suzuki Marine outboards and products for Australia and New Zealand since 2002. Our products, including Suzuki outboards, parts and accessories (such as gauges or cowl covers) are sold through a comprehensive network of dealers across Australia and New Zealand. To find your nearest dealer, use our Find a Dealer search.
We have apparel available for customers to purchase. This includes items such as hats and fishing shirts, subject to stock levels and availability and are available via our online shop. Shipping and handling charges apply and these are shown at check out, prior to payment.
Note: not all current stock or sizing is available online. To find out what other items are available or to make an order, please contact your local Suzuki Marine dealer. Shipping and handling charges may apply.
From time to time, we run promotions on our outboard range which may include (but not limited to) discounts, cash redemptions or inclusions such as parts or accessories. These promotions are subject to strict terms and conditions (usually available to view in-store) and are usually on sale for a limited time only and at participating dealers only. Unfortunately, we cannot always include all models in these promotions, but we recommend you contact your local Suzuki dealer to find out what promotions they may currently have available in-store, or alternatively, visit our News and Events page for details of current Suzuki Marine promotions.
I'm interested in purchasing a Suzuki outboard. How do I get a quote for the particular model I'm after?
Our products, including Suzuki outboards, parts and accessories are sold through a comprehensive network of dealers across Australia and New Zealand. For any enquiries with regards to pricing, contact your local dealer by using our Find a Dealer search.
If a deal sounds too good to be true, then it probably is!
All of our products are sold through our comprehensive network of Suzuki dealers across Australia and New Zealand, who are equipped to sell you any Suzuki outboard and provide expert advice in an area convenient to you.
We cannot guarantee the authenticity of your product or provide you with a full warranty if your Suzuki product was not originally purchased from an authorised Suzuki dealer.
Use the Find a Dealer search to locate a Suzuki dealer near you. Customers who come across questionable websites should report them directly to the Australian Government Australian Cybercrime Online Reporting Network (ACORN) website.
Should you be interested in becoming an authorised Suzuki Marine dealer, please complete the become a dealer enquiry form. Once complete, our team will be in touch shortly after.
Suzuki uses a basic four-part system to fight the effects of corrosion, ensuring your outboard engine stays in the best condition possible.
High-grade aluminium is used for the engine casting and a three-part surface treatment is performed to completely seal the engine from the saltwater environment.
The treatment begins with a thorough cleaning of the engine casting, to eliminate anything that may prevent the adhesion of the surface coatings.
After the chemical cleaning is completed, the engine parts are submerged in an electrified bath of chromium oxide, changing the make-up of the casting’s surface and creating an invisible barrier that becomes part of the casting.
Finally, a hard but resilient epoxy resin primer is baked onto the engine and a final coat of urethane marine grade paint is applied, creating a tough yet lustrous finish.
The Suzuki offset driveshaft positions the powerhead forward of the driveshaft, for improved balance and less vibration on the transom. This is a tested and proven design, making for a compact engine and places the axis of inertia, to a point where the vibrations produced are at a minimum.
Yes, it is. The timing chain is located below the powerhead, where it runs in a continual oil bath for dependable and quiet operation. With Suzuki’s exclusive automatic hydraulic chain tensioner, you can focus on having a good time out on the water. This will also provide you with better value over the life of your outboard, by lowering your servicing costs.
Suzuki's Lean Burn Control System fuel technology delivers better fuel efficiency by predicting the amount of fuel you'll need to get where you need to go. This makes our fuel efficient 4-stroke outboard even more economical.
Contact your local authorised Suzuki Marine dealership; key information is retained upon registration of your engine.
I've purchased spare parts for my outboard online through a site not associated with Suzuki Marine. Will this void my warranty if I use them?
Items not purchased through an authorised Suzuki Marine dealer are referred to as "grey". Grey Market items are predominantly sold on the internet by unauthorised resellers, where it is usually difficult for the buyer to properly inspect the item before purchasing and these products often come with many unknowns such as the item not being genuine or being refurbished.
The Haines Group and its network of dealers are the only authorised agents to sell Suzuki outboards and products throughout Australia and New Zealand. Products not purchased through one of our authorised Suzuki dealers or resellers cannot be covered by our warranty and we cannot provide free technical support or warranty repair to purchasers of these goods.
We recommend only purchasing parts and accessories through your local authorised Suzuki Marine dealer, or contacting them if you are unsure about the authenticity of the product you have purchased.
Service and Maintenance
We have a comprehensive network of Suzuki dealers across Australia and New Zealand, with qualified Suzuki Marine technicians and staff, who have the expertise to inspect and care for your outboard, ensuring it performs at its optimum level with each use.
Refer to your Service and Warranty Manual, as your service record will be filled in at every service interval.
If your Service and Warranty Manual was not properly completed at your last service interval, please contact the dealer where your service and maintenace was carried out. Alternatively, contact your local authorised Suzuki Marine dealer, who can check your service history online.
Your first service is due at 20 hours or three months, whichever comes first. Following this, your Suzuki outboard should be serviced every 12 months, or 100 hours, which ever comes first.
To find your nearest Suzuki Marine Dealership, use our Find a Dealer search.
Flushing your engine, as outlined in the owner’s manual, is imperative to the longevity of your investment.
Flushing options can vary across the different models.
Please discuss the best option for your outboard with your local Suzuki dealer.
Check out the video below on how to do this. For more maintenance tips, see our Top 5 Outboard Maintenance Reminders.
Be sure to read the owner’s manual regarding the maintenance inspection of the outboard before checking oil levels. You can find out how to check the oil level by watching our video below.
For more maintenance tips, see our Top 5 Outboard Maintenance Reminders.
Ethanol blends may be used in you outboard if the ethanol blend is no greater than 10%. Although E10 fuel is readily available through most service stations, it is highly recommended that you use alcohol-free, unleaded fuel whenever possible. Please refer to your owner’s manual for the minimum recommended octane rating.
We suggest that you use genuine Suzuki 4 Cycle Engine Oil. We feel that our oil is the best available on the market today. Our oils are formulated to provide superior lubrication and protection for internal engine parts in the harsh marine environment.
Yes, you can purchase genuine Suzuki touch up paint from your local authorised Suzuki Marine dealer.
The Suzuki Marine warranty varies, for recreational use; the warranty period is 5 years. For commercial use, the warranty period is 1 year.
Visit the Warranty page for more information or check your Service and Warranty Manual provided to you by your authorised Suzuki Marine dealer.
Warranty begins from the date of pre-delivery, which in most cases is the date you take ownership. Some T&Cs may apply to certain promotions, so please check with your local Suzuki Dealer for official dates.
Warranty claims must be carried out by an authorised Suzuki Marine dealership. Please contact your local Suzuki Marine dealer if an issue arises. To find your local Suzuki Marine dealer, use the Find a Dealer search.
Non-genuine parts may affect the outboard's performance and shorten its useful life. Doing so may also void any Suzuki Motor Corporation warranty or any other warranty you may be entitled to from The Haines Group. Please contact your local Suzuki Marine dealer to enquire about non-genuine parts.
For full details of what is and is not covered by your warranty, refer to your Service and Warranty Manual or find out more by checking out our Warranty page.
No, although some dealerships may offer in-house extended warranty programs. Please ask your local Suzuki Marine dealer if they offer this program.
An Authorised Suzuki Marine dealer must complete all of the initial installation, pre-delivery and service inspections. All servicing must be completed as scheduled in the Owner’s Manual and is at the owner’s cost. If the service inspections are completed outside of the Authorised Suzuki Marine Dealer network, then the warranty terms may be void or reduced to a period of three (3) years from the date of purchase (for recreational use). Please refer to your Service and Warranty Manual for full terms and conditions.
To transfer any remaining warranty to a new owner, please fill out the Change of Ownership Details (Transfer of Warranty) form located in the Service and Warranty Manual and return it to The Haines Group, once completed. Please note this incurs a transfer fee of $AUD110 (incl. GST) and is payable at the time the warranty transfer is submitted. An inspection of the outboard must also be performed by an authorised Suzuki Marine dealership (labour charges may apply), with the Suzuki Diagnostic System (SDS) report required to be submitted within 30 days of the change of ownership. Please refer to the Service and Warranty Manual for full terms and conditions or contact your local Suzuki dealer for further info.
Corporate and Marketing
The Haines Group have been the exclusive distributors of Suzuki Marine outboards and products for Australia and New Zealand since 2002, and is the largest private distributor of Suzuki Marine products for Suzuki Motor Corporation. Our products, including Suzuki outboards, parts and accessories are sold through a comprehensive network of dealers across Australia and New Zealand. To find your nearest dealer, use our Find a Dealer search. You can find out more about The Haines Group by visiting their website.
We love hearing from our happy customers. Should you wish to leave some positive feedback about how your outboard has performed or provided better fuel savings or value to you, please stop by our Testimonials form to submit your feedback. You can also upload performance data and images of your boat and outboard via this form.
BOATING MADE BETTER
There is no other outboard brand like it in the world. Suzuki Marine is truly unique. You may think all outboards look the same, but once you get under the surface, you'll see why those in the know, choose Suzuki Marine. Our distinctive character is not what you see, it's what you feel better acceleration, better fuel efficiency and better value...